Terms and Conditions (Standard Hire Agreement)

Terms and Conditions of Hire that you agree to with Hiring Us

1 A booking fee of $200 per vehicle is required to secure a booking

All reservations must be confirmed with a booking fee of $200 by cash, EFT or Credit Card. Should cash or EFT is the preferred method of payment we require a credit card number be provided for security purposes. By making payment of your booking fee it is deemed that you have read, understood and agree to these terms and conditions. All payments are non-refundable in the event that the client cancels or changes their mind. A booking confirmation will be issued at the time of booking noting the booking fee has been paid. This booking fee will come off the total cost of your booking.

2 The balance of the account

The balance owing is required 30 days prior to the event. Surcharges of 3% apply to all American Express credit card payments. Payment of the booking fee is acceptance of the terms and conditions of the hiring of the service and an acknowledgement of responsibility and liability for the full balance due. All balances owed and not finalised will be charged to the hirer using the credit card provided at the time of booking.

3 Hire agreements can only be made by persons aged 18 years of age or over

The hiring customer will be held responsible for the conduct of all passengers within their party. Allure Limousines reserves the right to terminate the charter immediately, without refund if passengers become unruly or abusive.  When a student under the age of 18 makes an enquiry about a school ball, a parent/guardian must enter into the agreement on the student’s behalf.

4 All vehicles are non-smoking

Should this standard condition be ignored the drivers are instructed to terminate the charter immediately, without refund if a member of your party smokes in the vehicle.

5 Photographs

Photography featuring the vehicles is permitted and the drivers will assist to position the vehicles as requested by the photographer. The drivers have the final decision on how the vehicles can or will be placed at a location.

Photographs featuring the vehicles and event may be taken by Allure Limousines’ drivers for promotional use by Allure Limousines. Copyright for these images belongs to Allure Limousines and they are available free of charge to the person responsible for the hire. Please note images taken by our drivers are amateur and low quality, we recommend that you hire a professional photographer for your event.

6 Seat-belts and seating capacity

As per the Western Australian Road Traffic Act 2008, all passengers in the vehicle must always wear the provided seat belts. The seating capacity of modern stretch limousines are based on the number of seat belts, spaced 400mm apart, installed in the vehicle and based on the average height and weight of an Australian male being 175cm tall and 86kg.

7 Changes to the schedule

Changes to a booking schedule MUST be communicated to Allure Limousines via email only. Please ensure that all changes to the schedule are reflected in the final confirmation email you receive the week of your booking. Changes made in the week preceding the booking, after the drivers are scheduled, can lead to the confusion of duplicate instructions and are best avoided whenever possible.

8 Final confirmation

Final confirmation of the schedule is given to Allure Limousines the week of the booking. If you require any changes to your booking please ensure you do so in writing via email.

9 Overtime rates

In the case that the booking runs overtime due to client punctuality, charges of $150 per 15 mins or part thereof will apply. Overtime rates will not apply for unforeseen circumstances such as traffic. Running overtime can be a source of frustration for drivers who may have commitments following your booking, so we recommend that you build some time into your booking schedule for unexpected delays on the day. You, the hirer, agree that all follow-up charges for overtime and damage to vehicles shall be charged to your credit card.

10 Damage and/or soiling of the cars

PLEASE NOTE WE DO NOT ALLOW FOOD IN OUR VEHICLES & ALL VEHICLES ARE NON-SMOKING. Should this condition be ignored our driver is authorised to terminate the hire agreement immediately and a refund will not be offered under any circumstances.  Damage or soiling of the cars caused by the party (including upholstery damage, spillage and soiling) will be charged to the hiring customer. You, the hirer, agree that all follow-up charges for overtime or excessive soiling/cleaning shall be charged to your credit card. The cleaning and sanitising fee for soiling is $295, damage at cost. Repair costs will be invoiced and deducted from the booking credit card.

11 In the event of an unforeseen accident or breakdown

Allure Limousines reserves the right to substitute an alternative vehicle to those booked. In the event of an unforeseen accident or breakdown before or during a booking, Allure Limousines will not be held liable for compensation beyond the cost of the car hire for the specific vehicle and time not in service. We advise you to take out suitable wedding insurance in case something unforeseeable should disrupt or cause your wedding to be cancelled or postponed at the last minute. Sometimes, particularly on a Friday night, and even though we allow plenty of time, traffic in Perth doesn’t allow us to get to your pick-up location on time. In this situation, we will do everything we can to make it up to you, but no refunds will be offered. 

Vehicle system (ie. air-conditioning, stereo etc) failures, whilst rare, can happen either before or mid-way through a charter. If any vehicle system failure occurs, prior to or during a booking, but the vehicle is mechanically capable of finishing the charter, it will do so and no compensation will be offered or payable.

Mechanical breakdown – whilst every effort is made with regards to maintenance of our vehicles, breakdowns can and do occur. We will make every effort to provide a replacement vehicle as soon as possible, but will not reimburse a client that decides to take it upon themselves to book alternative means of transport. 

12 School ball bookings

It is an offence under the Liquor Control Act 1988 for any person to consume alcohol on board the vehicle when the purpose of the charter is a school-based function, regardless of whether the person consuming the alcohol is 18 years and above or not. Our drivers are authorised to terminate charters immediately if alcohol is being consumed and a refund will not be offered under any circumstances.

13 Wine Tour Conditions

Please note: after you have paid your deposit the next thing you will need to do is contact the venues you and your group wish to attend. Once you have confirmed your venues and times please send your itinerary through to us so we can add it to your booking. Allure Limousines will not be ‘time-keepers’ and it is up to you to be on time for your venue bookings.

Every venue you wish to attend requires a booking. Limousines will be turned away without a booking. Full payment will be required if the tour is cancelled due to failure to book venues. Please understand that you as the hirer are responsible for your guests throughout the day.

If a group is refused entry to a venue, Allure Limousines are within its rights to Terminate the charter and return to initial pick up with no refunds and full monies paid.

Any fights/ anti-social behaviour in an Allure Limousines vehicle are not tolerated and the charter will be terminated.

Please understand your group will be exposed to a lot of other families and other groups while on charter, it is the hirer’s responsibility to ensure your group is under control. Any damage/theft at any venue will be the responsibility of the hirer to provide information regarding if such an incident arises

Allure Limousines is within its rights to pass on details of the groups in question relating to any incidents and will not be held liable for any damages or theft caused by groups while on charter.

14 Liquidated damages

Any claim for liquidated damages, consequential loss or any other eventuality shall not be admissible.

In all cases, the owners, operators and chauffeurs at Allure Limousines’ maximum liability shall be limited to a full refund of monies paid pertaining only to the trip in question.

15 Venue accessibility

Due to the length of the new stretch limousines, access into some venues, suburban streets and driveways may be restricted and pickup/drop-offs at the front door may not be achievable.

Drivers reserve the right to refuse passage to any venue that they deem unsafe to the vehicle or passengers.

16 Quote Expiration

The quote expires 30 days after the date of issue or at the discretion of Allure Limousines management to the trip in question.

17 COVID-19 Policy for Cancellation and Re-Booking

Please refer to our supplementary COVID-19 Policy that should be read in conjunction with the preceding terms and conditions.

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